Shipping & Returns
Redemption & Liability
The buyer must report obvious defects by e-mail to firstname.lastname@example.org
no later than 5 days after receipt of the delivery. Hidden defects must be reported immediately, but no later than 5 days after discovery by e-mail. If the buyer fails to report the defect in time, his warranty claims will expire. The defective goods must be returned with a copy of the invoice and a detailed description of the defect. The transport costs incurred shall be borne by the buyer. In the case of warranty, the seller decides whether to reduce the purchase price, replace the goods or refund the purchase price. Excluded from the warranty are damages for which the buyer is solely responsible, e.g. as a result of improper handling, incorrect storage or external influences for which the seller is not responsible. Products ordered by the customer by mistake will not be taken back or refunded.
For more details, please read the terms and conditions.